Microinteraction UX Improvements

My roles: Product Designer, UX Researcher

Prefer not to read? View a recording of this case study presentation instead.

As a Senior Product Designer at GitLab (end to end DevOps solution application), part of my responsibilities include both identifying and driving new design opportunities and solutions for both the business and the user. In some cases, ideas are brought to me via my PM, other team members such as designers, engineers or leadership, and of course our customers. In other cases, I have the autonomy to identify and drive product improvements and do so when I see a valuable opportunity. My particular area of focus from the product and business standpoint is the Plan stage which works with use cases, users and flows related to Project Management.

After completing the Category Maturity Scorecard work, one of the areas that surfaced as being low hanging fruit which would provide a clear and measurable improvement to the user experience was surrounding reducing context switching when interacting with issues. Issues are what GitLab provides for users to document, track and collaborate on ideas and work.

The Problem

Description

The Process

Description

The Solution

Description

The Future

Description